Terms and conditions

You will register as a customer of ours when ordering the products we provide. At the same time, you will accept our general terms and conditions of purchase.

Product and price information
All product and price information is shown on our webstore. The prices exclude shipping, unless otherwise stated.

Delivery and shipping
We currently deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.

Orders will be delivered straight to the customer using international carriers. Carrier and delivery method may vary depending on the delivery country. Delivery cost depends on the delivery address and method. Applied delivery cost and method will be mentioned in Shopping cart before proceeding the payment. We use GLS Euro Business Parcel and UPS standard Parcel shipping methods for deliveries.

Delivery time
We process our orders within 1 - 2 working days of receiving the order. The delivery time for the products in stock at the moment of placing the order is usually 3-8 working days. Estimated time of receiving to our stock is stated separately for each product, in case the product is not in our stock.

If the product, or some of the products are out of stock at the moment of ordering, in principle we wait until all products arrive in our stock and ship them all together at the same delivery.

Alternative shipping address
You can also order our products without extra cost for delivery to other than your regular address. In this case, please state your desired shipping address on the order form in addition to your own address. 

Non-delivery
We reserve the right not to deliver based on bad credit, missing personal information, problems with carrier or incorrect stock balance. If the order has been paid, the paid amount will be refunded to the customer.

Payment Methods
Products and their shipping costs will be paid with the order. In the webstore, you can use the following payment methods: PayPal, Stripe Credit Card, Klarna Payments, Apple Pay and Google Pay.

Returns
The customer always has 14 days to return the product. This time period begins from the time of product reception. The right of return applies only to unused products. The product and its package needs to be in good, selling condition. The customer is responsible for paying the return fees. Please contact our customer service to agree on a return.

Note! We charge a €9.90 return and handling fee for product returns. Please note that we always deduct return and shipping costs from the refundable purchase price.

Value added tax (VAT) Policy
All our prices include VAT in shop display. We apply the VAT OSS (One Stop Shop) system, which means that VAT is determined according to your country of residence for consumer customers. For business customers, we apply the European Union's reverse charge mechanism (intra-Community supply – Article 138 (1) of Directive 2006/112/EC). Business customers are required to provide their VAT registration number at checkout and, if requested, to verify the accuracy of this information to the seller. By entering a valid VAT registration number, the prices displayed in the shopping cart will be shown as VAT excluded.

Orders damaged while shipping
If your package was damaged while shipping, and the products ordered are damaged, please issue a damage report by post office immediately. After doing this, please contact us for a replacement product.

Defective products
If the product you have ordered has a material or a manufacturing defect, please contact our customer service by contact form immediately. This way we can handle the issue as quickly as possible.

Force majeure
Valostore.com shall not be liable for such circumstances where the delivery is prevented, hindered or delayed by an issue outside the reasonable control of valostore.com. These elements include factors such as war, Acts of God, embargoes, government orders, failures in general traffic or energy distribution, strikes or other elements disturbing or hindering the action of valostore.com, such as death, illness or a less severe disturbance or failure that is humanly justified.

Contact information
Handshake Finland Oy / Valostore
Alasintie 9
90400 Oulu, Finland
Business ID: 2304112-0